Casa Palmera recently participated in our first triennial survey with the Joint Commission and we are pleased to continue to partner with them to provide our patients with the highest level of safety and quality care.
The Joint Commission (commonly known as JCAHO) is a non-profit organization that accredits health care organizations and programs in the United States. The Joint Commission’s stated mission is “to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.”
Accredited facilities must demonstrate compliance with the highest set of standards in the health care industry. A survey consists of leadership sessions, “patient tracers” and “system tracers”. Patient tracers include review of admissions processes, progress notes, medication orders and administration, treatment planning, patient interviews, and discharge coordination. System tracers include a facility tour and review of emergency management procedures, human resources review, Infection Control, Performance Improvement and Medication Management processes, as well as ongoing leadership interviews.
Casa Palmera was initially accredited in August 2009 and the first triennial survey was conducted on May 3-4, 2012, with a very successful review of the facility and patient care processes. The surveyor, Terry Walsh, spent two days with the staff and provided a collaborative and educational experience for all staff members.
We are proud to continue our relationship with the Joint Commission and to be able to demonstrate our ability to provide the highest quality of patient care. We will continue to strive to meet the needs and expectations of those we serve and provide a safe, caring environment.